IBG vs. Competition

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IBG Competition
PRE-SALES
  Offers Free Trials yes no
PRICING Inclusive pricing yes maybe
  Flexible pricing yes no
  No contract required yes no
IMPLEMENTATION Dedicated Project Plan and Project Manager yes maybe
  Kick off meeting to discuss project deliverables yes no
  Dedicated Engineer during project install yes maybe
  Post meeting and survey to discuss project satisfaction yes no
  30 days warranty on any install yes no
ON-GOING SUPPORT & MAINTENANCE Monitoring of Network and Servers yes maybe
  Dedicated Support Representative yes no
  Helpdesk yes maybe
  24/7 Support yes no
  Recurring Technology Plan and Scoring yes no
  Recurring Reporting /Review yes maybe
  Automated Ticket Opening yes maybe
  Automated Notifications to Engineering Team on Open Tickets yes no
  Automated Escalations and Notifications yes maybe
  Recurring Onsite Visits yes maybe
  Customer Portal to Open Issues yes maybe
  Customized Service Level agreements yes no
Other Update and Technology Briefings yes no
  Knowledge base yes no

 


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