Managed Services

Home » Services Offered » Managed Services

The days of the break/fix IT service model are in the past. Today’s business technology demands proactive IT support. SMBs rely on technology as much as (if not more than) enterprise organizations to conduct their daily operations. Every minute of downtime equals lost revenue. IBG’s managed services are designed to allow your IT system to run at top level at all times.

The first step in IBG’s methodology involves installing a software application on all of the computers and equipment on your network that allows us to constantly monitor the state of your IT infrastructure. Our engineers are alerted any time an issue arises, and a ticket is automatically opened on your behalf. We often identify and correct issues before the customer is even aware of them. Our engineering team will have remote access to your system to facilitate immediate remediation. But for security reasons, our customers are always notified before a remote session is initiated.

A key part of keeping your systems up-to-date is applying routine software and hardware updates. IBG’s managed services automatically incorporate scheduled patching combined with the ability to roll back updates in case any issue arises. Our engineering team proactively maintains your IT environment 24/7.

For a full picture of how our managed services work, click on any item in the following list for more details:

Agent Technology

The intelligent, lightweight and efficient IBG Agent Technology makes every system on your network accessible, independent of its location.

Audit and Inventory

Perform fast, accurate, and up-to-date audit and inventory of computers, servers, and mobile devices. Deployable over the LAN, WAN, and Internet.

Monitoring

Implement proactive, user-defined system monitoring with instant notification of problems or changes such as low disk space, processor spikes and memory issues.

Remote Access

Live Connect provides a quick and powerful single machine interface to give you full control over your endpoints with minimal end user interruption.  Utilize complete, fast and secure Remote Access and Remote Control for you and your users that even works behind firewalls and NAT.

Service Desk

IBG’s Service Desk is an ITIL-ready, automated and fully configurable service desk solution with incident tracking, knowledge management and much more.

Info Center

With Info Center’s robust management reporting, we have all the information we need to effectively manage and convey the status of your network infrastructure.

Patch Management

IBG’s Patch module allows us to automatically keep servers, workstations and remote computers up-to-date with the latest important security patches and updates.

Ticketing

Our goal is to exceed expectations by providing our IT support personnel with the essential ticketing tools they need to track, respond and resolve issues quickly and efficiently.

Desktop Policy Management

We manage the end user experience with Desktop Policy Management. From interface options to hardware configuration and everything in between.

Desktop Migration

We automate the backup and collection of user settings with Desktop Migration then simply, through the IBG interface, redirect them to another machine to have any member of your staff back working with the same settings and customizations as before.

Backup

Experience the power of IBG’s Backup to implement real-time automated disk remote backup, disk imaging, file level remote backup and bare metal restore for Windows servers and workstations.

Antivirus

With our powerful Antivirus functionality, we can enhance and extend support for the IT service delivery process by including an essential security protection component.

Share