IBG vs. Competition

Demonstrated Expertise

IBG engineers have a wealth of experience working with organizations of all sizes spread across diverse industries. We apply best practices and top-of-the-line technology to designing, installing and maintaining our clients’ IT systems.

Attentive customer service with a human touch is our biggest strength, and we aim to make sure your experience with us is always pleasant. Whether it’s over the phone, online, or in person, we want our clients to enjoy every interaction they have with us.

See How Ikon Stacks Up…

		IBG	Competition
PRE-SALES
	Offers Free Trials	yes	no
PRICING	Inclusive pricing	yes	maybe
	Flexible pricing	yes	no
	No contract required	yes	no
IMPLEMENTATION	Dedicated Project Plan and Project Manager	yes	maybe
	Kick off meeting to discuss project deliverables	yes	no
	Dedicated Engineer during project install	yes	maybe
	Post meeting and survey to discuss project satisfaction	yes	no
	30 days warranty on any install	yes	no
ON-GOING SUPPORT & MAINTENANCE	Monitoring of Network and Servers	yes	maybe
	Dedicated Support Representative	yes	no
	Helpdesk	yes	maybe
	24/7 Support	yes	no
	Recurring Technology Plan and Scoring	yes	no
	Recurring Reporting /Review	yes	maybe
	Automated Ticket Opening	yes	maybe
	Automated Notifications to Engineering Team on Open Tickets	yes	no
	Automated Escalations and Notifications	yes	maybe
	Recurring Onsite Visits	yes	maybe
	Customer Portal to Open Issues	yes	maybe
	Customized Service Level agreements	yes	no
Other	Update and Technology Briefings	yes	no
	Knowledge base	yes	no