IBG vs. Competition
Demonstrated Expertise
IBG engineers have a wealth of experience working with organizations of all sizes spread across diverse industries. We apply best practices and top-of-the-line technology to designing, installing and maintaining our clients’ IT systems.
Attentive customer service with a human touch is our biggest strength, and we aim to make sure your experience with us is always pleasant. Whether it’s over the phone, online, or in person, we want our clients to enjoy every interaction they have with us.
See How Ikon Stacks Up…
| IBG | Competition | ||
| PRE-SALES | |||
| Offers Free Trials | yes | no | |
| PRICING | Inclusive pricing | yes | maybe |
| Flexible pricing | yes | no | |
| No contract required | yes | no | |
| IMPLEMENTATION | Dedicated Project Plan and Project Manager | yes | maybe |
| Kick off meeting to discuss project deliverables | yes | no | |
| Dedicated Engineer during project install | yes | maybe | |
| Post meeting and survey to discuss project satisfaction | yes | no | |
| 30 days warranty on any install | yes | no | |
| ON-GOING SUPPORT & MAINTENANCE | Monitoring of Network and Servers | yes | maybe |
| Dedicated Support Representative | yes | no | |
| Helpdesk | yes | maybe | |
| 24/7 Support | yes | no | |
| Recurring Technology Plan and Scoring | yes | no | |
| Recurring Reporting /Review | yes | maybe | |
| Automated Ticket Opening | yes | maybe | |
| Automated Notifications to Engineering Team on Open Tickets | yes | no | |
| Automated Escalations and Notifications | yes | maybe | |
| Recurring Onsite Visits | yes | maybe | |
| Customer Portal to Open Issues | yes | maybe | |
| Customized Service Level agreements | yes | no | |
| Other | Update and Technology Briefings | yes | no |
| Knowledge base | yes | no |