One of the key differentiators of IKON Business Group compared to other MSPs (Managed Services Provider) is the fact that we provide onsite support services as a part of our standard offering for K-12 schools. In contrast to our corporate clients, we recognize that the K-12 schools we support often need additional handholding. It’s often difficult (if not impossible) for school staff and teachers to pay close attention to students, craft lesson plans, and effectively maintain compliance and safety while struggling with IT issues. That’s why we go the extra mile in helping these organizations with their IT needs so that they can focus on what they do best.
Some of the benefits of our onsite IT support services include:
- A dedicated support engineer onsite at least one day per week for up to 6 hours
- Helpdesk support available whenever an engineer is not onsite
- Documentation portal for staff to access documentation and tutorials
- Ticketing system
- Monthly reporting of incidents for both onsite and remote helpdesk support – giving management clear insight into the most significant IT issues impacting their school
- Quarterly technology business reviews
Organization impact
The benefits of having consistent support onsite IT support that staff and faculty can rely on is immeasurable. Our clients appreciate that they can better control costs due to the flexibility we offer around how they can choose to allocate their support hours. They also report improved efficiency and employee satisfaction since their internal staff doesn’t have to get involved in IT issues.
Still not convinced you need an IT services provider who specializes in K-12 needs? Check out our free report: Guide To IT Support Services And Fees for K-12 Schools in the NYC Metro Area.
